How buying here works

Trade credentials are issued by your representative at the counter, not from this site. Call whichever counter serves you — the numbers are on the contact page — and they will set the account up against your existing party record, so your history comes with it.

Because they are not list prices. What you pay is the rate agreed for your account, which the site will not show to a visitor it cannot identify. Sign in and every price on the site becomes yours.

Without an account you can still browse the whole catalogue, compare products and send an enquiry.

Yes, and they should — a shared password is how an order gets placed by nobody in particular. From your account you can add staff logins and choose, for each one, whether they may:

• place orders
• see order history
• see invoices and download them
• see delivery notes and download them
• see your credit limit, balance and due bills

The last one is off by default. Rates are not on the list at all: a staff login exists to place orders, and someone who cannot see what a line costs cannot do that. Only the account owner can manage users.

Change it here once signed in. If you cannot get in at all, call your counter — passwords are reset at the counter, deliberately, because that is where someone can confirm who you are.

It goes to the counter for confirmation — the same queue an order taken by your representative goes into, handled the same way. It is marked as placed by you directly, so nobody has to guess where it came from.

Once confirmed, goods are picked and a delivery note is raised, then an invoice. All three stages show in your order history as they happen, so the order screen is the answer to “where has it got to”.

Yes. Every price shown on the site includes GST, so the figure on screen is the figure on the invoice. Your tax invoice shows the breakdown.

Yes. Open any past order and use Re-order — every line and quantity goes into your basket in one step.

Offers are re-checked at that moment rather than copied over. If an offer that applied to the original order is still running, it is applied again; if it has ended, the items come across without it and the basket tells you plainly which ones changed. You are never quietly given an expired price.

Automatically, at the basket. There is no code to type. Offers are targeted — by department, rate type, branch, or at a particular account — so what you see is what you personally qualify for.

What is running now is public; your account shows the same list narrowed to your account, with your scheme rates and category discounts alongside it.

No. Orders are settled on your account, on the terms already agreed with your counter — the site does not take card or UPI payment. If you have permission to see it, your dashboard shows your credit limit, current balance and which bills are due.

That depends on the goods, the quantity and where you are, so the counter tells you when they confirm the order rather than the site guessing. Orders are served from the counter that holds your account — Tuticorin, Madurai, Chennai — and stock is held at all three.

Once a delivery note is raised it appears in your delivery notes, which is the earliest point at which goods are actually on their way.

Check the goods against the delivery note before you sign it, and raise anything missing or damaged with the person delivering — a shortage noted at that moment is settled far more easily than one found a week later.

After that, call the counter that raised the order, with the delivery note or invoice number to hand. Both are in your account area. Replacements, credit notes and returns are handled by the counter on your account terms.

In your account, with the amount, the date and what is still outstanding on each. Delivery notes sit alongside them at delivery notes.

Both are permissions, so a staff login only sees them if you have granted it.

Every sale is billed on a proper tax invoice against the details held on your party record. If the GSTIN, trading name or address on it is wrong, call your counter — those live on the account itself, so correcting them once fixes every invoice from then on.